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SupportTroubleshooting

Control Panel Issues Troubleshooting

By August 25, 2016 No Comments

Constant update message:

You can fix this by re-installing the control panel.

Control panel not recognizing the device

  1. Delete the control panel and drivers.
  2. View your hidden folders and find a folder named : .antelope (it should be in C/Users/”your user name”/.antelope).
    If you are working under OS X you will have to enter the following script in the terminal app which will automatically delete the .antelope folder:Script for OS X:
    #!/bin/sh
    PREFERENCE_DIR="${HOME}/.antelope"
    if [ -d "${PREFERENCE_DIR}" ] ; then
    rm -rf "${PREFERENCE_DIR}"
    fi
  3. Delete .antelope (Mac OS users skip this step)
  4. Reinstall the control panel and drivers.
  5. Perform a “Factory reset”.