Thank you for choosing Antelope Audio!

This quick start guide will help you activate your new Zen Q Synergy Core interface and download all accompanying software. Completion of the process is needed to validate your product warranty and gain access to special software packages and exclusive product offers.

To activate your product, please make sure to follow the instructions listed. Bear in mind that an internet connection is required for successful product activation.

Download the Zen Q Synergy Core user manual

Step 1: Getting Started

Connect the Zen Q Synergy Core to a Windows or macOS computer using a Thunderbolt™ 3 cable.

Important:

  •  The Zen Q Synergy Core is bus-powered from your computer's Thunderbolt™ port and no external power is necessary. Note that legacy Thunderbolt™ 2 and 1 connections via external adapters are incompatible due to insufficient power delivery. The Zen Q Synergy Core is compatible only with Thunderbolt™ 3. Read how to identify the ports on your Mac.
Read How to Resolve Ground Loop Issues

Step 2: Log-in to your Antelope Audio User Account

Visit www.antelopeaudio.com and log-in. If you do not already have an account, you will be required to create one. Click here to proceed to the sign-up form and registration process.

Step 3: Activate your Audio Interface

Once you have logged in, go to your account Dashboard and click Activate New Device.

Select your device from the list and download the Antelope Launcher for Mac or Windows. Install the application using the on-screen instructions and start the Antelope Launcher.

The next step is to install the Windows or macOS unified driver. Log-in with your Antelope Audio account in the Antelope Launcher and go to the System menu. If you are an owner of a M1 Apple Silicon-powered computer, click the button below and follow the installation guide.

Follow the Installation Guide

Select the latest Bundle Version in the Antelope Unified Driver field. Place a checkmark in the empty box and click on update.

Wait until the installation is complete. Your interface should now be listed in the Devices menu. Click on Activate Device and proceed with the on-screen instructions. The device will restart after successful activation.

Congratulations, your audio interface is now activated. Product activation is a one-time process and once completed, you will not be required to do it again.

If you encounter difficulties during the driver installation process, download the Windows or macOS driver from the button below and complete the installation process manually.

Download Drivers

If you are a Windows user, please download and install the Voicemeeter application to enable Windows audio with your unified Thunderbolt driver. You can find the application here: https://vb-audio.com/Voicemeeter/

If you are experiencing Device Time Out Error, problems with your device update on Windows, please update via Golden Boot. We have identified that due to Windows configuration issues, the operating system does not auto refresh the device status when update is attempted over Thunderbolt on Windows. Due to this reason the device does time out, and it’s needed to be updated via Golden Boot. To perform Golden Boot:

  1. Unplug your Thunderbolt cable from your device Thunderbolt port
  2. Hold-down Gain + HP Buttons on your interface
  3. Plug the Thunderbolt cable back to your port and release the buttons.
  4. Device will display Loader Golden Boot

Open the Antelope Launcher and proceed with your update.

Step 4: Software Update

After successful activation, it is time to complete the final step before you can use your interface – to update the Zen Q Synergy Core to the latest firmware, driver and Control Panel versions. To do this, open the Antelope Launcher, go to Bundle Version, and select the latest version from the list.

Click Update and follow the on-screen instructions. The device will restart after a successful update. This will indicate that the interface is fully operational and loaded with the latest control panel, unified driver, and firmware versions.

Download the Zen Q Synergy Core user manual

System Requirements

Mac:

  • • Apple Mac 2016 or newer & Thunderbolt™ 3 port
  • • Minimum: Mac OS X 10.12 Sierra. Recommended: Mac OS X 11.02Big Sur
  • • Available storage space(Minimum 4 GB)
  • • Memory (RAM): 4 GB minimum (8 GB or more recommended)

Windows:

  • • PC computer with a Thunderbolt 3™ port
  • • Windows 10 (64-bit) with latest Microsoft Updates
  • • Available storage space (Minimum 4 GB)
  • • Memory (RAM): 4 GB minimum (8 GB or more recommended)
  • • CPU: Intel Core i3™ or AMD Ryzen (Higher recommended)

Additional Information:

  • • Stable Internet connection is required to download and update your Antelope Audio Software

Need any help?

Visit the Antelope Audio Customer Support page, choose your device and find the required information.

感谢您选择羚羊音频产品!

本快速使用指南将指导您激活Zen Q Synergy Core音频接口,并下载安装所有相关软件。要激活您的设备,请务必按照以下说明进行操作。请注意,成功激活产品需要您的电脑连接到互联网。

下载 Zen Q Synergy Core的用户手册

第1步:准备

使用Thunderbolt™3线缆将Zen Q Synergy Core连接到您的Windows或Mac电脑。

重要提示:

  •  • Zen Q Synergy Core由电脑的Thunderbolt™端口总线供电,不需要外部电源。 请注意,由于供电不足,该接口无法通过外部转换器连接到老款的Thunderbolt™ 1、2端口。Zen Q Synergy Core仅与Thunderbolt™ 3兼容。 查看如何识别Mac上的端口类型
Read How to Resolve Ground Loop Issues

第2步:登录/注册您的羚羊音频账号

请访问羚羊音频官网www.antelopeaudio.com登录您的羚羊账号。如果您还没有自己的羚羊音频账号,请点击这里 进行注册。

第3步:激活你的音频接口

登录后,打开My Account,然后在Dashboard中点击Activate New Device

从列表中选择Zen Q Synergy Core,然后下载并安装适用于Windows或Mac的Antelope Launcher。

打开Antelope Launcher,紧接着在Launcher中登录您的羚羊账号,您的音频接口将在出现在Devices设备列表当中。点击Activate Device然后按照屏幕上的说明进行操作。

恭喜!您的音频接口已经完成激活。产品激活是一次性的,激活成功之后就无需再次操作。

第4步:安装驱动和控制面板

激活成功之后,我们还需要完成最后一个步骤:为Zen Q Synergy Core安装最新的固件、驱动以及控制面板。请打开Antelope Launcher,在Bundle Version中选择最新版本。

点击 Update ,随后请按照屏幕上的说明进行操作。安装成功后,设备将重新启动,这表明该音频接口已加载了最新版本的固件、驱动和控制面板,已经能够正常运行。

下载用户手册

系统要求

Mac:

  • • Apple Mac 2016或以上,带有Thunderbolt™ 3端口
  • • 操作系统:最低Mac OS X 10.12 Sierra,推荐Mac OS X 11.02Big Sur
  • • 存储空间:最小4 GB
  • • 内存:最小4 GB(建议8 GB或以上)

Windows:

  • • Windows电脑,带有Thunderbolt™ 3端口
  • • 操作系统:Windows 10(64-bit)和最新的Microsoft更新
  • • 存储空间:最小4 GB
  • • 内存:最小4 GB(建议8 GB或以上)
  • • CPU:最低Intel Core i3™或AMD FX(建议更高)

额外需求:

  • • 下载和更新羚羊音频软件需要稳定的Internet连接

需要帮助?

请访问羚羊客户支持, 面,选择您的设备并找到所需的信息。 您也可以扫描下方二维码,添加我们的微信技术支持。